Publishing

In the digital age when customers can subscribe to unlimited choices, publishers must use sophisticated technology to build loyalty to their brands and products.  Seva’s IT solutions enable our publishing clients to create exceptional customer experiences.  They can market a multitude of products and services to a global audience.  On the back-end, our IT solutions make the order capture and fulfillment processes for buyers and international distributors flow seamlessly.  Seva’s systems also support our clients’ ability to keep customers engaged through outstanding customer service – both online and live through their call centers.   Advanced data and reporting on these activities facilitate effective decision making and planning, which result in higher revenues, better operational efficiencies, and lower costs.

Here are some examples of the impact Seva has achieved for our publishing clients:

• Dramatically expanded clients’ subscription bases as a premium integrator for an industry leader in publication subscription management, marketing, sales and distribution software.

• Increased online product sales and subscriptions for some of the nation’s largest electronic publishers through the development of dynamic, content-driven e-commerce capabilities for use across multiple publications and subscription models.

• Improved operational effectiveness through development and integration of a full featured, high volume, high availability call center application.

• Optimized organizational performance by responding to the individual needs of diversified business units with the development of highly-flexible middleware applications to process orders from disparate sources.

• Vastly increased audience contact through the integration and implementation of high volume email engine that generates over one billion marketing emails each year.

We invite you to speak with us about how we might be able to partner with you to make an impact for your business.